Operations

Planning & Operations Lead

Bengaluru, Karnataka   |   Full Time


The Planning & Operations Lead is end-to-end owner of the customer experience, from order to delivery.


In this role you will:

  • Ensure smooth and timely execution of each order, including monitoring all aspects of the order flow across production, logistics, QC and customs. 

  • Track and escalate any issues, and liaison with sellers and horizontal stakeholders to problem solve any issues

  • Build SOPs for the different aspects of order flow - work with product and seller teams to institutionalize these. 

  • Stay ahead of current industry best practices and operate as a thought leader in supply chain processes.

  • Maintain and raise the overall bar for all functions, to deliver a superlative user experience to buyers and sellers



Qualifications

  • B.E/B.Tech/MBA or similar qualification

  • 5-7 years in consulting and/or dynamic environment such as mid to large size startups

  • Customer first attitude and bias to action

  • High problem solving skills and metrics orientation

  • Deep understanding of Logistics operations in a highly scalable and available set-up

  • Experience of managing teams and delivering high-quality deliverables on time.

  • Experience with recruiting, coaching, mentoring and retaining the best technical talent

  • Able to work with diverse teams which include design, product, technology



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